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1stBalconyBooks is a Danish publishing company owned by Maria Christensen, the author of Publikumsservice (Audience services).
1stBalconyBooks mission is to develop and publish customer service text books that can educate Front of House staff in the importance of good customer service. This, in the hope of being able to contribute to better the economy and improve the experience at any venue in the entertainment business.
The book was published in Danish in April 2020 and is expected to be translatede into english and published in 2021/2022.